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24h / 365days

We offer support for our customers

Mon - Fri 8:00am - 5:00pm (GMT +1)

Get in touch

Cybersteel Inc.
376-293 City Road, Suite 600
San Francisco, CA 94102

Have any questions?
+44 1234 567 890

Drop us a line

About us

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Have any Questions? +01 123 444 555

Maintenance and service agreements
for customers of Palamides USA

Welcome to palamides USA's Equipment Service Offerings. Our service agreements are designed to keep your palamides equipment running smoothly, reducing downtime and extending the lifespan of the equipment.

Our service packages offer a range of options for the maintenance, repair and refurbishment of BA and delta Series equipment.

Urgent Call Handling

If you have an urgent service request please call:

Level 1

On-Site Maintenance and Repair Tune Up
(BA and Delta Series)

Our Level 1 On-Site Maintenance and Repair Tune-Up service is perfect for those who require routine maintenance and repairs on their equipment. This service ensures that equipment is running at peak performance levels and can help prevent unexpected failures.

  • Machine will be inspected on premises. Evaluation and estimate is presented to owner for approval.
  • Broken parts will be ordered for next day delivery providing availability from stock and time of order. Parts are then replaced, set and aligned to factory settings.
  • If parts are unavailable and on back order, return trip may be required.
  • Machine functions are tested and confirmed operational.
  • Service is charged on an hourly rate for all labor in addition to travel rate plus expenses.
  • No warranty applies.
  • Limited number of new parts for BA Series may be obsolete and unavailable. In this case certified used parts may be necessary.

Please contact us for a cost estimate.

Level 2

Off-Site Extensive Maintenance Reconditioning
(BA and Delta Series)

For more extensive maintenance needs, our Level 2 Off-Site Extensive Maintenance Reconditioning service provides a comprehensive service to recondition palamides BA or delta se equipment to peak working condition. This can include refurbishing worn parts, replacing damaged components and ensuring that equipment is operating efficiently.

  • Machine is disassembled down to main frame, cleaned and carriage will stay together. All exterior covers powder coated paint.
  • All parts are inspected and if in good condition are reinstalled, broken or worn parts from normal wear and tear are exchange for new, set and aligned to factory settings.
  • Any main components, shafts, pneumatic cylinders, controllers are inspected and are not included if replacement is necessary.
  • Any electrical repairs, replacement of electrical components, replacement of pressing rollers or motors is not included and will be advised.
  • Three-months parts warranty.

Average cost dependent on replacement parts. Please contact us for a cost estimate.

*Limited number of new parts for BA series may be obsolete and unavailable. In this case certified used parts may be necessary.

Level 3

Off-Site Full Refurbishment
(Delta Series Only)

Level 3 Off-Site Full Refurbishment service is only for the delta series. This service includes a complete overhaul of equipment, bringing it back to like-new condition. This service is ideal for those who need a complete refresh of their equipment to extend the lifespan of their investment.

  • Machine is totally disassembled, all frames/side covers are powder coated repaint with new decals.
  • All shafting is black oxidized, new bearings, air lines, drive belts, flat belts, round belts, cutting and heating heads, steel tipped pressing bars and plastic guarding.
  • New main drive motor for elevating table, new pneumatic cylinders and air lines for cutting and welding heads. Pressing rollers cleaned and inspected.
  • All main components inspected and cleaned. Will be advised after inspection if any additional repairs not covered under refurbishment are needed.
  • Any electrical repairs, replacement of electrical components or replacement of pressing rollers is not included and will be advised.
  • All new parts installed on full refurbishment Meg-Ohm certification to OSHA electrical safety standards. Existing motors are utilized, tested and certified.
  • Latest software and electrical safety installed.
  • Machine is tested with folded material and eight-hour cycle testing.
  • Includes six-month parts warranty.

Please contact us for a cost estimate.

Purchaser responsible for palletizing and freight to and from Dieterich, IL.
Installation and training if required is on a time and expense basis.

  • Spare parts and repair
  • Training
  • Supplies - banding tape

Spare parts and repair

palamides USA has a wide variety of spare parts available to keep your palamides equipment running smoothly. If you need a spare part, please identify the part by product number and machine. If this is not possible then take a photo and give us as much information about your palamides machine.

Please contact us to order spare parts or schedule a repair.


Training course for the palamides pro series of automatic deliveries

We train your production staff and/or service technicians in intensive seminars with up to four participants.

The training content includes:

  • Introduction to your specific palamides delivery system(s)
  • Dealing with documentation, user manual, spare parts and service
  • Setting up and adjusting the machines
  • Tips and tricks
  • Fine adjustment for optimum production utilization
  • Troubleshooting and analysis (mechanical and electrical)
  • Bug fixing.

Please contact us to develop a custom training course for your company.

Supplies- banding tape

You need banding tape supply for your palamides automated delivery equipment? For the complete list of banding tapes please view palamides USA Banding Tape products.

If you are ready to order banding tape, please send us an email stating the desired article number and we will send you an offer as soon as possible.

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Our delivery systems for the printing and packaging industry cover almost all applications with their numerous options. Expand your production processing capacities with a professional delivery system and increase the efficiency of the entire production chain — without additional labor! Make your choice.

Mark-free automated delivery

Versatile automated delivery

Small footprint, flexible automated delivery

Automatic sheet stacker

Perfect layflat binding

Industry 4.0 toolkit

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